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CANCELLATION AND REFUND POLICY

There are so many situations in which we have to make changes or cancel the confirmed booking depending on the environmental or political changes. Although we try our level to avoid the changes or cancellations, so we have all the right to do it at anytime. Occasionally we have to make “Important Change” which is the change that is done before your departure, in conformity of the information that is shared by you at the time of booking your travel, according to that data; your confirmed travel has some dominant effect.

You will be informed in advance when any changes are made by us. If airlines confirms then we will be offering you some options like other date or routing and other options on same cost as well as standard.

You will be receiving full refund from us on your cancellation or cancelling but this depends on airlines, if they permit us to refund you the full amount.


Note: The changes or modifications specified above does not consider at the time of minor changes.

At the time when airline make any changes or do any cancellation which is certainly not under the control of Tripfur and whose results are unavoidable even with all the care. In these circumstances, we are not going to provide any compensation or take any responsibilities of options mentioned above.

In the case of reimbursement, we can talk to airlines on your behave and request them to offer you some compensation. But we cannot take any responsibilities or guarantee regarding the refund and compensations as it totally depends on airlines.We are nowhere responsible for the compensations mentioned above in the case of your failure to put up with all the requirements needed by us at the time of booking like paying on time.


Cancellations and alternation deducible to you


If it is specially mentioned that the booking of airline tickets and vacation packages are refundable then only you are going to get a refund at the time of cancellation. Every cancellation is to be done on email, as all the compensations are controlled in a format which is already set. Once the cancellation request is submitted by you, after that you are going to receive a notification via email to acknowledge your request. This email is only for notifying you that we have receives your cancellation request but it doesn’t qualify you for a refund. Depending on the fare rules we have to coordinate with the airlines and other connected suppliers to make a waiver and forward your refund request, if incase fare rules permit us.


Once the cancellation request is initiated it generally takes around 21-25 days for the amount to be reflected on to your card.

Booking process:

For any travel related services to be availed from Tripfur certain advance payment would be required to book the services. A minimum amount of Rs 10, 000/- would be required from customer to hold the services. (This amount does not include air tickets because of its dynamic pricing trends)

Payment process:

The customer can share the payment breakdown as per their financial comfort which has to meet the below criteria.

  • Airfares: Complete payment of the air tickets is required at the time of the issuance
  • Visa: Complete payment for Visa is required at the time of confirmation
  • Payment of land package can be made in installments as per client’s request. However the installments has to follow below criteria
    • Minimum 25% of the land package needs to be paid within 10 days from the date of booking
    • Total payment of the land package is required to be made before 30 days of the travel date.
[Note: Every payment should be as per the rules mentioned above to avoid any unwanted consequences. Also, there will be no refund, if the booking is cancelled because of non-fulfillment any of the above mentioned payments]
BANK DETAILS :-
NAME: KONASTH SOLUTIONS PVT LTD. BANK : ICICI BANK BRANCH : SECTOR-11,PANCHKULA ACCOUNT NUMBER:0043-0500-5201 IFSC CODE: ICIC0000043 PAN NO. : AAFCK9209H S TAX NO: AAFCK9209HSD001

Cancellation and Refund Policy:

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

30 days prior from departure: If tour cancelled 30 days prior departure date, 75% of the land package cost will be refundable. Applicable if only 100% of the payment has been received by Tripfur by the customer for the concerned tour.

08-15 days prior from departure: If tour is cancelled before 08-15 days from departure date, 50% of the land package cost will be refundable. This would be applicable if 100% of the payment received.
If complete payment hasn’t been made 50% of the land package will be charged as cancellation fee (In case this 50% comes out to be more than the booking amount the customer will have to pay the pending cancellation fee)

7 days or less than 7 days from departure: If tour is cancelled before 7 days from departure date, no amount is refundable. In any of the payment cases 100% deduction will be applicable.

  1. No refunds shall be given in case of any cancellations due to natural calamities.
  2. No show Total amount will be forfeited and no refund shall be given.

Refund Policy:

Any refund will be processed only after 15 days after receiving the written cancellation request.

Note : 5% service charges and any bank charges will not be refunded in any case, if booking cancelled any time after confirmation of arrangements.

Important Note :
We do not guarantee any visa approval. Visa approval or rejection is totally depending on Embassy. In case of visa rejection, any cancellation or loss of booking or any amount loss, ARV will not be responsible and client will have to bear that cost.

Cancellation Policy is subject to change. It's purely depends upon the cancellation policy of respective hotels. In Peaks seasons, some hotels may charge 100% cancellation.

The preceding refund timeline is a guide for your reference only and shall not be binding upon Tripfur.

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